Return and Refund Policy
Information about our shipping process and delivery
Busy Bee Embroidery Return and Refund Policy
Effective Date: January 20, 2025
Thank you for your order from Busy Bee Embroidery! We appreciate your business.
Due to the custom nature of our embroidery services, we do not accept returns or exchanges.
Order Cancellations:
- You may cancel your order within 24 hours of placing it for a full refund.
- To cancel your order, please contact us at 210-879-7109 or grrael@beeembroidery.com.
Shipping Times
- Estimated shipping times are provided after the checkout process.
- These are estimates only and actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, holidays, and unforeseen circumstances.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can use the tracking number to monitor the shipment's progress on the carrier's website.
Shipping Address
- Please ensure that the shipping address you provide is accurate and complete, including any necessary apartment or suite numbers.
- We are not responsible for any delays or undeliverable packages due to incorrect or incomplete shipping information.
Order Processing Time
- Please allow 15 business days for order processing.
- This processing time may vary during peak seasons or for custom orders.
Shipping Damage
- If your package arrives damaged, please refuse delivery and contact us immediately at 210-879-7109 or grrael@beeembroidery.com.
- We will work with the shipping carrier to file a claim and arrange for a replacement or refund.
Disclaimer
- This Shipping Policy is subject to change without prior notice.
- Please review this policy carefully before placing your order.
Contact Us
If you have any questions about our shipping policy, please reach out to us:
